When you have filed a claim with Claim Flights and the airline contacts you directly, you should contact Claim Flights immediately. You can reach us by e-mail. It is possible that Claim Flights has already started a legal procedure against the airline on your behalf and has consequently had to cover the costs for this. If the airline pays you directly, we will invoice you for the costs we have incurred, in accordance of our Terms & Conditions.
Always contact Claim Flights when you are contacted by the airline before accepting any offers that are made to you by the airline.